Shipping Policy

All orders are lovingly packed and shipped from Derby, UK. I currently ship worldwide, with free delivery in the UK!

Dispatch schedule:
Orders are shipped once a week, every Thursday. Any orders placed after Wednesday evening will be sent the following week.

Delivery times:

UK: approx. 3–7 business days after dispatch

International: up to 4 weeks depending on location

Shipping method:
Orders are sent via Royal Mail or InPost, depending on the order size and destination.

Shipping costs:

UK: Free shipping

International: Calculated as a flat fee dependant on destination

Tracked shipping: Available at checkout for an additional fee

Lost or delayed parcels:
If your order hasn’t arrived after the estimated time, please get in touch. Lost parcels can be refunded or replaced.

Returns & Refunds

I want you to love your order as much as I loved making it. However, because each piece is handmade or printed in small batches, returns are only accepted in limited cases.

Returns are accepted only if:

The item has a physical defect

It is still in its original packaging

You contact me within 14 days of receiving it

Refund process:

Email me at zainab.amari@outlook.com with your order number, description, and clear photos of the issue.

If approved, I’ll arrange a refund or replacement.

Return postage costs are covered by you, unless the item is defective.

Non-returnable items:

Digital downloads

Hand-painted tote bags (each one is unique and perfectly imperfect!).